Please read these Terms of Use (“Terms”) carefully. By using the NextGoldTravel website (“Site”) and/or the services provided by NextGoldTravel (“Company”), you agree to comply with and be bound by these Terms. If you do not agree to any part of these Terms, please do not use the Site or order services from the Company.
1. General Provisions
1.1. These Terms govern the use of the Site, provision of information, booking of travel services, and the rights and obligations of the parties.
1.2. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with the date of the latest revision. Continued use of the Site after changes indicates your acceptance of the new Terms.
2. Definitions
- Site – the internet platform nextgoldtravel.com and related domains, applications, and sections.
- User – an individual or legal entity using the Site to select and book travel services.
- Services – travel products and services offered by the Company (tour packages, individual tours, air and rail tickets, hotels, transfers, etc.).
- Order – the placement and confirmation of specific services by the User via the Site or through the Company’s representative.
3. Registration and Account
3.1. To place an Order, the User must register on the Site by providing a valid email address, full name, and creating a secure password.
3.2. The User is responsible for keeping their login credentials confidential and agrees not to share them with third parties.
3.3. All information provided during registration and ordering (full name, passport details, contact information) must be accurate, complete, and current. The Company is not liable for damages caused by incorrect data provided by the User.
4. Ordering and Payment
4.1. Service selection and payment may be made through the Site or via the Company’s manager by email or phone.
4.2. Prices on the Site are valid until the Order is confirmed and may change. The exact price is fixed when the invoice is issued and the Order confirmed.
4.3. After choosing services, the User receives an invoice. Payment can be made by bank card, bank transfer, or other methods specified by the Company.
4.4. The Company reserves the right to cancel the Order or refuse services without prior notice if payment is late or incomplete.
5. Cancellation, Refunds, and Changes
5.1. All cancellations and changes are subject to the rules of each specific tour operator, airline, hotel, or partner. Refund terms depend on the supplier’s tariff or policy.
5.2. The User may request changes to the date or service composition by contacting the Company’s manager at least 7 days before the trip starts. If technically possible and agreed with partners, changes may be made, possibly with adjusted costs.
5.3. Refunds are made to the original payment method, minus penalties and fees imposed by partners.
5.4. The Company does not guarantee all change or refund requests will be accepted if the supplier’s terms prohibit them (e.g., non-refundable packages or special fare tickets).
6. Rights and Obligations of the Parties
6.1. Company’s Rights
- Refuse to accept an Order without explanation if Terms are violated or false data is provided.
- Make reasonable changes to the tour route, hotel, or carrier due to force majeure (natural disasters, political instability, technical issues) while striving to notify the User and offer alternatives.
- Suspend or terminate User access to the Site and services in case of repeated violations or suspected fraud.
6.2. Company’s Obligations
- Provide quality services according to the terms of tour operators, carriers, hotels, and other partners.
- Timely inform the User of any changes affecting ordered services.
- Ensure confidentiality of the User’s personal data as per the Privacy Policy.
- Support issues related to transfers, accommodation, excursions, and other tour components within competence.
6.3. User’s Rights
- Receive complete and accurate information about prices, composition, and conditions of services.
- Request changes or refunds according to service providers’ conditions.
- Contact the Company’s support for assistance.
- Independently choose additional services (insurance, visa support, transfers) with manager consultation.
6.4. User’s Obligations
- Provide truthful personal data and promptly update the Company about any changes.
- Pay timely and fully for ordered services and penalties/fees if applicable.
- Understand and comply with visa and migration rules of destination countries; the User is responsible for visa acquisition.
- Follow the rules established by partners during the trip.
7. Intellectual Property
7.1. All texts, graphics, logos, photos, videos, software, and other content on the Site are the property of the Company or its partners and protected by copyright or other IP laws.
7.2. Users may only view and use Site content for personal, non-commercial purposes. Any copying, distribution, modification, or other use without written permission is prohibited.
8. Liability
8.1. The Company is not liable for damages or losses caused by:
- Force majeure events (natural disasters, war, strikes, epidemics, etc.).
- Non-performance or improper performance by third-party service providers.
- Actions or omissions of the User (incorrect data, late payment, visa non-compliance).
- Loss or damage of baggage during transportation, unless covered by carrier insurance.
8.2. The Company is not responsible for content on third-party websites linked from the Site. Such links are for convenience only.
8.3. The Company’s maximum liability is limited to the amount paid by the User for the relevant service, except in cases of Company misconduct.
9. Privacy and Data Use
9.1. Collection, storage, and processing of personal data are governed by the Privacy Policy on a separate page.
9.2. The User consents to data processing for Order fulfillment and for receiving marketing communications (with separate consent).
9.3. Access to personal data is limited to authorized Company staff and partners involved in Order fulfillment.
10. Dispute Resolution and Governing Law
10.1. Disputes arising from these Terms shall be resolved by negotiation.
10.2. If unresolved, disputes will be governed by the law of the country where the Company is registered.
10.3. These Terms and related relations are governed by the law of the Company’s country of registration unless mandatory international law provides otherwise.
11. Final Provisions
11.1. These Terms are effective from the date published on the Site and remain in force until replaced by updated Terms.
11.2. Failure by the Company to enforce any provision does not waive the right to enforce it later.
11.3. If any provision is found invalid, it does not affect the validity of the remaining Terms.
Contact Information:
For questions about these Terms, please contact us:
- Email: support@nextgoldtravel.com
Last updated: June 10, 2025